We comply with the legal provisions concerning the protection of personal data and implement technical and organisational measures to protect all operations directly or indirectly relating to personal data, which prevent unauthorised or unlawful processing, as well as accidental or unlawful losses or destruction.

For the purpose of processing messages and requests and fulfilling them ELDIVA UNION SRL,

collects customers' personal data, namely their name, phone number, and email address, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

We process your name, email address, and phone number for communication with you regarding the fulfilment of contractual obligations and in order to respond to requests/messages sent via the website.

All this data will be retained for the duration of financial and tax record-keeping required by law, but for no longer than 5 years.

We do not use personal data for automated processing or profiling. We never make automated decisions about you. We use technical means to store data securely. We do not process data for secondary purposes incompatible with the purposes for which we collected it.

We strictly respect and ensure the confidentiality of the data processed. We do not disclose data except to fulfil your interests or to comply with legal obligations. Confidentiality is an essential value for us.

We may also provide your personal data to other companies with which we have partnership agreements, but only on the basis of a confidentiality undertaking from them, guaranteeing that this data is kept secure and that the provision of this personal information complies with current legislation, as follows: courier service providers, marketing service providers, payment/banking service providers, telemarketing or other services, provided by companies with which we may develop joint programmes for offering our Goods and Services on the market, insurers, etc.

For the purpose of placing an order, the customer shall provide the data and information requested in the online message submission form, order placement form, or by telephone. Refusal to communicate the requested information will prevent the seller from registering and fulfilling the order placed.

The owner and operator of this website shall not be held liable for customer errors in entering this data or for any false data provided by them. The customer is obliged to provide correct and true-to-life data, bearing full responsibility for the inaccuracy of the information transmitted to the seller.

Personal data will not be sold, transferred or distributed in any form to third parties or to other countries, unless requested by competent public authorities, in accordance with the provisions of Regulation (EU) 2016/679.

We recommend that all users of this website take all safety measures when providing personal data online and periodically check the status and accuracy of this data. Users are directly responsible for how they protect their login data, given that they may bear the consequences of unauthorised use.

Your rights

In accordance with Regulation (EU) 2016/679, you have the right of access to and rectification of the personal data provided. In this regard, you have the right to obtain confirmation from us as to whether or not personal data concerning you are being processed and, if so, you have access to the said data, as well as to the following information:

• Purposes of processing;
• Categories of personal data concerned;
• Recipients or categories of recipients to whom the personal data have been or will be disclosed;
• Where possible, the period for which personal data are intended to be stored, or, if not possible, the criteria used to determine this period.

Upon request, we will provide you with a copy of the personal data that is being processed. For any other copies requested, we will charge a reasonable fee, based on administrative costs. If you make the request electronically, and unless you request a hard copy, the information will be provided in a commonly used electronic format (Word, PDF, etc.).

Furthermore, customers have the right to the rectification, modification and updating of the processed data. Thus, you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes for which the data were processed, you have the right to obtain the completion of incomplete personal data, including by means of a supplementary statement.

You have the right to obtain from us the erasure of personal data concerning you without undue delay, and we shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

• Personal data is no longer necessary for the purposes for which it was collected or processed;
• You will withdraw your consent on which processing takes place and there is no other legal basis for processing;
• You will object to the processing, and there are no overriding legitimate grounds for the processing;
• Personal data was processed unlawfully;
• Personal data must be erased to comply with a legal obligation incumbent upon us under the law of the European Union or the laws of Romania;

If we communicate your data to courier companies or other partners, and you request its deletion, we will take all reasonable measures to inform the partners processing the data that you have requested the deletion of any links to or copies or reproductions of that personal data.

The data will not be deleted if:

• Processing is necessary for compliance with a legal obligation to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, based on Union law or the law of Romania;
• For public health interest reasons;
• Processing is necessary for the establishment, exercise or defence of a legal claim.
• You have the right to obtain restriction of processing if one of the following applies:
• Dispute the accuracy of the data, for a period that allows us to verify the accuracy of the processed data;
• Processing is illegal, and you will object to the erasure of personal data, requesting the restriction of their use instead;
• We no longer need personal data for the purpose of processing, but you will request it from us for the establishment, exercise, or defence of a legal claim.

Where the processing of data has been restricted in the aforementioned cases, such personal data may, except for storage, only be processed with your consent, or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of the Member State.

Where the processing of your personal data has been restricted, you will be informed by us before the restriction is lifted.

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and automatically readable format. You have the right to transmit this data to another controller, without hindrance from us, directly from us to another controller, where technically feasible. The exercise of the aforementioned right is without prejudice to your right to erasure.

Any customer also has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.

To exercise all the rights mentioned above, you can contact us at any time with a written request at our head office.  BUCHAREST, AVIONULUI STREET, NO. 26, 1ST FLOOR, OFFICE B, DISTRICT 1. You are also recognised as having the right to access justice.

Your data will not be transferred to another country.

By completing the data in the message submission forms, you, the user/buyer, expressly declare and accept that your personal data will be included in the database of www.eldivaunion.ro you expressly and unequivocally give your consent for all this personal data to be stored, used and processed for the purpose of executing orders placed or responding to messages and requests sent.

Personal buyer information may also be provided to the General Prosecutor's Office, the Police, judicial courts and other authorised state bodies, based on and within the limits of legal provisions and following expressly formulated requests.

You benefit from the right of access, intervention, rectification and portability regarding the data you provide to us, to limit processing carried out by us and even to request the deletion of the data. Please note that intervention on the data you have provided us may hinder the execution of the contract concluded between you and us. In this case, we will be exempt from liability. If you are dissatisfied, you have the option to contact and file a complaint against us with the National Supervisory Authority for Personal Data Processing, as well as with the competent courts.